Help on MountainZone.com

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	I.E. 4.0 Bug Fix	Cookie Setting
	Browser Plug-Ins	WebTV Users
	America Online Users	JavaScript Errors While Loading Page
	Missing Frames	JavaScript-Enabled Browser Error
	Video and Audio	Printing Pages
	Windows NT / AOL Users	Browser Optimization
	More Help

mountainzone.com has been designed to take advantage of the latest Internet browser technology. We recommend Netscape Communicator 4.0, Netscape Navigator 4.0 or Internet Explorer 4.0 or above to successfully experience the site.

Internet Explorer 4.0 Bug Fix for Pop-up Windows
Certain versions of Internet Explorer 4.0 contain instructions in files which will prevent the proper functionality of pop-up windows on this site.

The problem is easy to fix:

Click the Start button on the Windows toolbar, then click "Run."
In the Open box, type: regsvr32 actxprxy.dll
Click "OK." You should see the following in a message box: "DllRegisterServer in actxprxy.dll succeeded." Click "OK."
Click the Start button on the Windows toolbar, then click "Run."
In the Open box, type: regsvr32 shdocvw.dll
Click "OK." You should see the following in a message box: "DllRegisterServer in shdocvw.dll succeeded." Click "OK."
Shut down your computer and restart Windows. (Important!)

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Browser Plug-Ins
Great athletes spend years preparing for their events. It only takes a few minutes for you to prepare your computer to get the most out of mountainzone.com.

By downloading two plug-ins -- RealPlayer and Quicktime -- you will be able to experience the full breadth of Mountainzone's digital sports coverage.

Plug-ins are simple tools that will enhance your browser's capabilities, and these are free. Once you have downloaded them, they will be automatically recognized and used by your browser. It's an easy, one-time process.

Get your browser plug-ins here.

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America Online Users
Please upgrade to AOL version 4.0 or 5.0 and use Microsoft Internet Explorer as your browser.
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Missing Frames
Resizing your browser while the site loads can cause the frames that make up the page to load improperly and disappear. If this happens, click the browser's Reload or Refresh button.
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Video or Audio Replay Problems
If you're having problems playing video or audio clips, you may not have the necessary software installed on your computer. RealNetworks' RealPlayer is required to view and listen to streaming media on mountainzone.com. Don't worry -- it's easy to download and it's free. Click here to download it.

If, after downloading RealPlayer, you are still experiencing audio problems, please contact the Mountainzone help desk (see More Help below).
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Windows NT / AOL Users
At this time, AOL does not support the Windows NT operating system.
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Cookie Setting
You may receive a message asking you to allow a cookie to be set.
Cookies are bits of information that are stored in your computer. They are used to identify and track information. Cookies are used strictly on your behalf, either for improving computer performance or enhancing your experience at mountainzone.com.
To accept cookies (recommended), follow these directions:

Navigator 3.x and above

Click on "Edit."

Click on "Preferences."

Click on "Advanced."

Check the box that says, "Accept all cookies."

Uncheck the box that says,"Warn me before accepting a cookie."

Internet Explorer 3.x and above

Click on "View."
Go to "Internet options."
Click on "Advanced."
Find the word "Cookies."
Check the box that says, "Always accept cookies."
Un-check the box that says, "Prompt before accepting cookies."

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WebTV Users
WebTV does not currently support this site.
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JavaScript Errors While Loading Page
If you are prompted about a JavaScript error, try reloading the page in your browser by clicking "reload" or "refresh" in the upper left-hand corner. This should allow the script to reload and perform properly.
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JavaScript-Enabled Browser Error Message
If you receive a message stating that your browser is not "JavaScript enabled," you need to enable your browser for JavaScript. Follow these easy steps:

1. Figure out which browser you are using.
Browsers commonly display their brand name and sometimes the version number when you first start them. However, this startup screen may disappear too quickly. If this happens to you, simply select "Help | About..." from the main menu once the browser is loaded. The exact menu option may read "Help | About Internet Explorer," "Help | About Navigator..." or "Help | About Netscape...."

2. Find your browser type in the list below and follow the steps.

Navigator 3.x

Go to "Options | Network Preferences..." from the main menu.
Change to the "Languages" tab.
To enable: Make sure "Enable JavaScript" check box is checked. To disable: Make sure "Enable JavaScript" check box is unchecked.
Restart your browser.

Communicator 4.x

Go to "Edit | Preferences..." from the main menu.
Select "Advanced" panel.
To enable: Make sure "Enable JavaScript" check box is checked. To disable: Make sure "Enable JavaScript" check box is unchecked.
Restart your browser.

Explorer 3.x

Go to "View | Options..." from the main menu.
Change to the "Security" tab.
To ensable: Make sure "Run ActiveX scripts" check box is checked. To disable: Make sure "Run ActiveX scripts" check box is unchecked.
Restart your browser.

Explorer 4.x

Go to "View | Internet Options..." from the main menu.
Change to the "Security" tab.
Select "Custom" and click on the "Settings..." button.
To enable: Make sure "Enable" is selected under "Active scripting." To disable: Make sure "Disable" is selected under "Active scripting."
Restart your browser.

Reloading the page, rather than restarting the browser, may be sufficient with certain browser versions.
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Printing Pages
If you're having trouble printing a part of the page, your browser may be printing the wrong frame. Use the following instructions to print:

If you are using Netscape version 3.0 or higher:

From the page you would like to print, point your cursor on the object you would like to print and left-click.
Go to File.
On the pull-down menu, click "Print Frame."

If you are using MS Internet Explorer version 3.0 or higher:

From the page you would like to print, place your cursor anywhere on the page (but not directly on an image) and right-click with your mouse.
From the pull-down menu, click "Print."
Make sure the box that says "Only the selected frame" is checked and click "OK."

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Browser Optimization
The following are the browser versions recommended for an optimal mountainzone.com experience:

To view mountainzone.com using a Netscape browser, we recommend using Netscape Navigator 4.0 or Communicator 4.0. If you don't have one of these versions, you may download the latest version of either Navigator or Communicator for free by clicking here:
Netscape Navigator or Communicator

To view mountainzone.com using a Microsoft browser, we recommend using Internet Explorer 4.0 or higher. If you don't have any of these versions, you can download the latest one for free by clicking here:
Microsoft Internet Explorer

WARNING:
Internet Explorer 4.0 for the Macintosh has proven to be unstable with some features on this site. We do not recommend browsing this site with that configuration.

More Help
If you are still having problems with mountainzone.com, please email the MountainZone help desk at feedback@eventmail.quokka.com. A response should arrive within a day or so.
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